Customer Account Specialist

Charter Next Generation•Superior, WI

6d•Onsite

About The Position

The Customer Account Specialist serves as the primary point of contact for customers and builds long-term relationships with accounts. The role supports customers through email, phone, online presentations, screen sharing, and in-person meetings, while coordinating with internal teams to ensure successful product delivery and exceptional day-to-day service. This position drives profitable growth with current and new customers, with a focus on regional accounts. It manages account activity, customer usage, forecasts, pricing changes, contracts, and customer communications. The specialist works with Sales and senior management on customer onboarding, account development, and sales strategies, and coordinates with Quality, Operations, Technical, transportation groups, and other internal stakeholders.

Requirements

Career experience or a bachelor's degree will be considered.
Excellent interpersonal skills.
Ability to relate to people at all levels of the organization, including across diverse cultures.
Demonstrated ability to organize work, set priorities, and make sound decisions.
Strong work and personal ethics.
Proven account management experience.
Ability to build relationships, with integrity, reliability, and maturity.
Expertise with Microsoft Office programs.
Ability to work in a fast-paced, ever-changing, dynamic environment.

Responsibilities

Serve as the primary point of contact for customers and build long-term relationships with them.
Support customers through email, phone, online presentations, screen sharing, and in-person meetings.
Develop trusted-advisor relationships with key accounts, customer stakeholders, and executive sponsors.
Ensure timely and successful product delivery according to customer needs and objectives.
Communicate order and shipment progress clearly.
Schedule and track transportation, and communicate with transportation groups.
Forecast and track key account metrics.
Keep current clients satisfied and deliver exceptional day-to-day client service.
Drive profitable growth with current and new customers, focusing on regional customers.
Act as the primary customer interface within the company and engage internal departments and management in customer meetings to meet company objectives.
Lead customer communications from internal functions, including Quality, Operations, and Technical.
Recommend and implement price changes and new contracts or agreements.
Develop and monitor sales forecasts and communicate changes to leadership.
Participate in internal meetings and trainings.
Review account activity reports to identify opportunities to increase sales or retain existing customers.
Work with senior management to develop and execute sales strategies designed to increase revenue.
Monitor and analyze customer usage of products.
Work with the Sales team to onboard and integrate new clients and develop existing client relationships.
Liaise between customers and internal teams.
Keep job knowledge current through educational opportunities, professional publications, personal networks, and professional organizations.