Customer Account Specialist

United States Cold Storage, Inc. • Milford, DE

4d • Onsite

About The Position

The Customer Account Specialist works closely with the CAS Lead or CAS Supervisor and local USCS management to support customer service and warehouse operations. The role contributes to sales, customer satisfaction, cost controls, productivity, accuracy, safety, and sanitation while promoting a positive work environment. It assists with planning, developing, and implementing office procedures and activities that meet customer and administrative support needs and help achieve facility and company goals.

The position is based in Milford, Delaware, in Ship/Rec, with scheduled hours of 2:00 PM to 10:30 PM. It is full-time and non-exempt, and reports to the CAS Supervisor.

Requirements

• High school diploma, GED, or equivalent.
• Excellent written and oral communication skills.
• Attention to detail.
• Effective communication, vision, and hearing for safety and productivity.
• Strong arithmetic and reading skills.
• Ability to follow verbal and written instructions and company policies.
• Ability to work independently, take initiative, and coordinate with others.
• Ability to thrive in a fast-paced environment, manage stress, and meet productivity guidelines.
• Ability to engage in frequent personal interaction and communication.
• Overtime availability is essential due to demand.
• Ability to use hands to handle objects, tools, or controls.
• Ability to operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment as required.
• Ability to operate a registered motor vehicle if it is part of daily tasks.

Nice To Haves

• One to three years of experience preferred.
• PC, leadership, and planning skills helpful.
• Experience with AS400, SAP, Word, Excel, and PowerPoint preferred.
• Experience with warehouse paperwork preferred.

Responsibilities

• Assist with meeting customer service requirements, building customer relationships, and responding to requests professionally.
• Provide administrative support to warehouse operations, including processing inbound and outbound activity, reports, orders, documentation, and written, verbal, and electronic communications.
• Work with warehouse operations to monitor assigned inventory-control functions, including product rotation and recalls, customer and carrier claims, reporting, customer requests, and record keeping.
• Assist in training new office employees.
• Work with information technology personnel to maximize use of office operating systems and recommend improvements.
• Help ensure office sanitation, safety, and security activities comply with USCS, OSHA, government requirements, and industry standards.
• Work with the Department Supervisor on administrative requirements such as reporting, sales proposals, accounts payable and receivable, and general office functions.
• Develop working relationships across the USCS team and communicate as needed to support individual and team performance.
• Maintain a professional demeanor in appearance and communications.
• Participate in staff and customer meetings as required.
• Take initiative to prevent product, process, and quality-system non-conformities; identify and report issues; propose solutions through appropriate channels; and ensure solutions are implemented.
• Follow posted building security procedures and participate in safety and educational training programs.

Benefits

• 401K after one year for eligible full-time employees not under contract.
• Educational assistance after one year for eligible full-time employees not under contract.
• Blue Cross Blue Shield coverage available after 30 days of service, if elected.
• Company life insurance.
• Additional benefits and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED