Customer Account Specialist

Smurfit Westrock • Rogers, AR

1d

About The Position

The Customer Account Specialist manages customer accounts and day-to-day order fulfillment operations for Smurfit Westrock’s Missouri and Arkansas locations. The role includes order management, inventory order management for ongoing business, quoting new business, and serving as the primary contact for customer questions about account, order, and shipment status. Success requires understanding sales policies, business-plan goals, and customer requirements.

This role is an entry point into the packaging industry, with opportunities to learn and advance alongside experienced industry leaders. The specialist collaborates with a close-knit team and cross-divisional contacts.

Requirements

• Experience in customer service or account management within a manufacturing environment.
• High school diploma or GED required; a degree is preferred.
• Proficiency in Microsoft Office Suite and ability to learn multiple system interfaces.
• Excellent communication and problem-solving skills, with the ability to react in a rapidly changing environment.
• Detail-oriented, with the ability to analyze multiple sources of business-relevant information.
• Ability to perform several tasks concurrently with ease and professionalism.

Nice To Haves

• A degree is preferred.

Responsibilities

• Assist the sales team by maintaining accounts and developing customer relationships to support current and future business opportunities.
• Build internal working relationships to support efficient, timely, and accurate responses to customer expectations.
• Coordinate and process daily delivery schedules with scheduling and shipping teams; communicate schedules to sales, management, and customers to support customer satisfaction and on-time delivery.
• Help determine supply-chain solutions that maximize service and minimize costs.
• Manage and track customer warehouse products to ensure availability and min/max levels, manage overruns and underruns, and analyze monthly usage and restocking needs.
• Address customer complaints and questions, seeking support from sales and management as needed.
• Maintain checks and balances to optimize cost benefits relative to margins and customer pricing.
• Understand cost information, identify cost-containment and margin-improvement opportunities, and ensure accurate product pricing for invoicing.
• Negotiate mutually beneficial order-fulfillment solutions when needed to accommodate production and shipment delays.
• Ensure customers receive quality, consistency, and responsive service.

Benefits

• Comprehensive training and numerous learning and development opportunities.
• Attractive salary reflecting skills, competencies, and potential.
• Career opportunities with a global packaging company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED