Customer Account Specialist

Magris Talc•Three Forks, MT

10h

About The Position

Customer Account Specialists are the central point of contact between external customers and Magris Talc. They are responsible for managing a portfolio of customer accounts while acting as a liaison between the customer and internal inside sales managers, logistics, quality, and production teams. This position monitors high stake situations and ensures timely follow-up communication with the end user.

Requirements

5+ years related experience and/or training; or equivalent combination of education and experience required.
Strong computer skills in Microsoft Office.
Proactive and detail-oriented.
Strong Customer Service Skills, preferably in a Business-to-Business Setting.
Working knowledge of Incoterms®.

Nice To Haves

Associate or bachelor’s degree preferred.
Production process knowledge preferred.
Inventory management knowledge preferred.
Truck and rail logistics knowledge preferred.
ERP knowledge preferred.

Responsibilities

Process customer orders, understanding technical aspects, timing, and packaging requirements.
Process import customer orders for European products into the United States, understanding technical aspects, timing, and packaging requirements.
Process non-talc customer orders (e.g., Ultra White Granules, ImerPlast), understanding technical aspects, timing, and packaging requirements.
Provide necessary documents to internal and external customers for order fulfillment.
Schedule production by integrating customer orders into the production unit’s plan, requiring knowledge of production processes, schedules, capacities, and capabilities.
Provide internal and external customers with information on order follow-up, new customer credit information, customer pricing, list price quotations, and initial requests for debit/credit processing.
Process change orders and cancel orders by coordinating with freight forwarders, logistics, and the production/warehouse facility.
Coordinate shipments, inventory reconciliation, and applicable charges at external warehouses for both imported talc and non-talc products.
Participate in operations planning meetings, support safety functions, engage in customer visits, and assist in internal and external audits.
Develop reports to improve processing and tracking of daily orders.
Maintain up-to-date customer records, including contacts, customer-specific, and order-specific instructions, to ensure data accuracy for order processing.
Coordinate with production and logistics to obtain and deliver proper product for customer rush orders within an acceptable timeframe.
Monitor and communicate transportation delays to internal and external customers, offering alternative product sourcing options during delays.
Build and maintain customer relationships.
Participate in corrective action teams on Logistics and customer service matters and implement recommended plans of action.
Work closely with the Logistics Group to identify and resolve problems related to transportation and customer service activities.
Assist in the investigation of damage claims involving transportation of finished products and/or crude and make recommendations for corrective action.
Resolve credit holds internally with finance and sales, or escalate to finance for legitimate credit issues.
Receive quality complaints and initiate the proper company response, including re-supply.