Customer Account Specialist

HUNTER COMMUNICATIONS•Eugene, OR

16h•Onsite

About The Position

Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service. At Hunter Communications, all employees are provided a benefit package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer very generous vacation, sick, and holiday time off, a 401k program with a generous employer match, and numerous bonus opportunities. As a Customer Account Specialist, you will contact prospective customers to deliver tailored internet and phone solutions. We are seeking a self-motivated, relationship-driven professional who enjoys problem-solving. If you excel at building rapport, identifying customer needs through thoughtful conversations, and providing personalized solutions, we'd love to have you on our team!

Requirements

High school diploma or equivalent (associate or bachelor’s degree preferred).
Prior experience in customer service, sales, or call center environments preferred.
Proficiency in CRM systems (Salesforce, Rev.io) and Google Suite or similar platforms.
Strong communication and problem-solving skills.
Ability to work independently and as part of a team.
Passionate about customer service and relationship-building.
Strong adaptability and willingness to learn.
Ability to multitask and prioritize in a fast-paced environment.
A proactive approach to problem-solving and customer engagement.

Responsibilities

Handle inbound sales inquiries and guide customers through the selection process.
Proactively follow up with prospective customers to close sales and provide additional assistance.
Efficiently manage time to balance customer interactions, follow-ups, and administrative tasks.
Educate customers in pricing, promotions, and available services.
Assist customers with scheduling and rescheduling service appointments.
Attend local events to drive brand awareness as needed.
Process customer orders from phone, email, text, chat, and website inquiries.
Maintain accurate and up-to-date records in CRM systems (Salesforce, Rev.io).
Ensure seamless coordination between sales and installation teams.
Work closely with cross-functional teams, including managers and senior leadership.
Participate in training and team meetings to enhance skills and contribute to company initiatives.
Demonstrate adaptability and a willingness to learn new systems and processes.
Meet and exceed sales goals and overall objectives.