Customer Account Specialist

Mayville Engineering Co. Brand • Byron Center, MI

4d

About The Position

This role focuses on managing customer accounts, processing orders, and ensuring customer satisfaction through effective communication and problem-solving. The specialist will act as a liaison between customers and internal departments to meet customer needs and contribute to process improvements.

Requirements

• Solid communication skills (verbal and written) and interpersonal skills.
• Knowledge and understanding of Enterprise Resource Planning (ERP) systems.
• Good problem solving and data analysis skills.
• Strong attention to detail.
• Solid customer service skills, ensuring customer satisfaction.
• Good organizational and time management skills.

Nice To Haves

• Prior customer service experience preferred.

Responsibilities

• Enters and processes sales orders accurately and in a timely manner.
• Reviews pricing on orders to ensure alignment with quotes and pricing policies.
• Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
• Coordinates with Sales team, as well as Production Control, Shipping, and Materials to ensure customer needs and requirements are met.
• Escalates issues to appropriate resource as needed.
• Preemptively identifies issues and suggests ways to solve.
• Contributes to continuous improvement projects within Production Control and Sales.
• Completes other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED