Customer Account Specialist

Silgan Containers•Brookfield, WI

1d•Onsite

About The Position

Silgan Containers seeks a Customer Account Specialist to assist with customer inquiries and service, including order processing and order management, forecasting, and customer account coordination and account management. The ideal candidate will work on-site in the office 5 days per week, demonstrate eagerness to learn, and pursue opportunities to grow within the company.

Requirements

Associate degree and 1 year of work experience, or High School diploma and 2 or more years of experience.
Experience should be in customer service or inside sales.
Effective communication, time management, and problem-solving skills.
Passion for teamwork and achieving common goals.
Intermediate Microsoft Office skills, such as Microsoft Word, Excel, and PowerPoint.

Nice To Haves

Eagerness to learn
Pursue opportunities to grow within the company

Responsibilities

Listen to and acknowledge customer inquiries and requests; communicate courteously and succinctly; and build and maintain strong customer relationships.
Work with Silgan’s customers and our internal team to successfully identify current and future needs.
Process orders, maintain forecasts, and assist the product flow through the supply chain from the warehouse to customers.
Act as the key point of contact, communicating effectively and proactively with internal and external customers for all matters.
Problem-solve order fulfillment concerns.
Organize, review, and report data.
Monitor customer accounts.
Help our accounts payable and accounts receivable teams ensure payments are made on time.