Customer Account Specialist

EJ•Brockton, MA

13h•Onsite

About The Position

EJ has an immediate opening for a Customer Account Specialist at their Brockton location. EJ is a family-owned company with global operations, founded in 1883, and is a leader in the design, manufacture, and distribution of access solutions for water, sewer, drainage, telecommunications, and utility networks. The corporate headquarters is in East Jordan, Michigan. The company values safety and security, honesty and integrity, environmental responsibility, respect for others, quality and excellence, and social responsibility. The Customer Account Specialist position services new and existing clients, offering an opportunity to grow and take on additional responsibilities in an exciting work environment. This role requires excellent communication and organizational skills, as well as proficiency with technology.

Requirements

Bachelor's degree (BA) from four-year college or university; or two-year associates degree (AA) with a minimum of 5 years' experience.
Ability to perform each essential duty satisfactorily.
Strong computer, communication, interpersonal and organizational skills are required

Nice To Haves

Experience with Salesforce and ERP systems preferred

Responsibilities

Promotes the culture, the mission and vision, and the core values of the company. This includes adherence to and promotion of the company safety beliefs, employee engagement, competencies, code of conduct, and other policies and procedures
Ability to develop and maintain strong relationships, internal as well as customer relationships.
Responsible for maintaining the supply chain process from the beginning to the end, including load fulfillment and accuracy.
Processes all incoming orders and provides internal and customer status updates as needed.
Monitors invoicing and receivables to ensure account accuracy.
Maintains all related customer files.
Keeps all managers informed about orders, customer concerns, and competition, as well as develop general product knowledge.
Promotes safety awareness, accident prevention, and employee involvement with regard to a safe work environment. Ensures employees understand the safety expectations of the organization.