Customer Account Specialist, Gov't & Military Division

HEICO•Hauppauge, NY

7d•Onsite

About The Position

The Customer Account Specialist in Seal Dynamics’ Government and Military Division administers military customer accounts and government contracts in accordance with established policies and procedures, supporting the smooth flow of daily transactions. The specialist serves as the main point of contact for assigned accounts, responds to customer inquiries, resolves issues, and processes estimates and orders. The role is based at the Hauppauge, New York office and reports to a manager not specified in the posting. After completing the probationary period, the employee may opt into a 9/80 schedule, which provides every other Friday off.

Requirements

At least 1 year of business-to-business customer service experience.
High school diploma or equivalent.
Experience with an ERP system.
Strong attention to detail and organizational skills.
Strong communication, interpersonal, and customer service skills.
Ability to work as part of a team.
Ability to multitask and prioritize efficiently.
Sense of urgency.

Nice To Haves

College education.
Aviation background.

Responsibilities

Manage assigned customer accounts as the main point of contact.
Answer customer inquiries by phone or email and resolve customer issues.
Process customer estimates and orders.
Review customer orders for contract accuracy.
Maintain customer account information, including billing information and shipping instructions.
Set up new accounts, including export compliance screening and end-user information.
Use the INFOR Syteline ERP system to process customer orders and estimates.
Answer incoming phone calls in the call loop.
Maintain the open order report and work toward monthly numbers.
Coordinate inquiries among Finance, Supply Chain, Warehouse, and Quality departments.
Perform other related duties as assigned.