Customer Account Specialist, Gov't & Military Division

HEICO Corporation • Town of Smithtown, NY

7d • Onsite

About The Position

Seal Dynamics, an HEICO Company, is a world leader in technical sales and the distribution of aerospace components. The Customer Account Specialist in the Government and Military Division performs a wide variety of duties related to administering military customer accounts and government contracts according to established policies and procedures, helping ensure the smooth flow of daily transactions. The role reports to the Hauppauge, NY office.

After completing the probationary period, the employee has the option to join a 9/80 work schedule, which provides every other Friday off. The job description notes that its listed duties are not comprehensive and that other duties, responsibilities, or activities may be assigned or changed.

Requirements

• At least 1 year of business-to-business customer service experience.
• High school diploma or equivalent.
• Experience with an ERP system.
• Strong attention to detail and organizational skills.
• Strong communication, interpersonal, and customer service skills.
• Ability to work as a team player.
• Ability to multitask and prioritize efficiently.
• Sense of urgency.

Nice To Haves

• College education is a plus but not required.
• Aviation background is a plus but not required.

Responsibilities

• Manage assigned accounts as the main customer point of contact by answering inquiries by phone or email, resolving customer issues, and processing estimates and orders.
• Review customer orders for contract accuracy.
• Maintain customer account information, including billing details, shipping instructions, and other necessary information.
• Set up new accounts, including export compliance screening and end-user information.
• Use the INFOR Syteline ERP system to process customer orders and estimates.
• Answer incoming calls in the call loop.
• Maintain the open order report and work to meet monthly numbers.
• Coordinate inquiries among Finance, Supply Chain, Warehouse, and Quality departments.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED