Customer Account Specialist
About The Position
The Customer Account Specialist is responsible for providing day-to-day sales and customer service support by accurately processing customer inquiries, orders, and purchase orders while ensuring timely communication and coordination across departments. This role manages assigned just-in-time (JIT) customer programs, maintains pricing updates, tracks product availability, and supports logistics and delivery requirements to meet customer expectations. The Inside Sales Coordinator serves as a key point of contact for customers, resolving issues, communicating changes, and ensuring adherence to company procedures. Through strong organization, attention to detail, teamwork, and proactive follow-through, this position contributes to operational efficiency, customer satisfaction, and overall sales support initiatives.
Requirements
- High School Diploma or Equivalent
- Good communication skills and the ability to work well with people are essential.
- 2 years of experience providing customer service in an office setting
- Intermediate computer skills – Microsoft Office Suite
Nice To Haves
- 1 year of food manufacturing experience preferred
Responsibilities
- Receives and processes customer inquiries, and purchase orders via telephone and e-mail; maintains customer accounts through various third-party web platforms (including SPS Commerce, WebEDI, MercadoE, Syndigo, and FoodLogiQ), ensuring accurate and timely data entry of sales orders, pricing, delivery dates, and special instructions.
- Manages assigned JIT (just-in-time) customer programs, including maintaining standing orders, entering orders in a timely manner in accordance with strict order entry cutoff times, completing weekly pricing updates, and managing customer-specific order requirements; follows through with warehouse and production teams to ensure product availability, communicates daily shorts, invoices, and truck dispatch time via email.
- Monitors and updates weekly pricing for assigned accounts and product lines, ensuring accuracy and alignment with current programs and promotions.
- Tracks product availability, back-orders, substitutions, and discontinued items, and proactively communicates changes to customers and sales representatives.
- Sets and maintains standing transportation appointments for assigned customers.
- Coordinates closely with the Logistics Manager, warehouse, and transportation teams to ensure customers’ shipping, routing, and delivery requirements are met accurately and efficiently.
- Responds to customer inquiries and complaints, documents issues, and distributes to required staff to ensure timely resolution.
- Reports shorts, quality issues, and other pertinent customer concerns to Account Executives, National Business Development Manager, and local management.
- Reports on unusual or discontinued usage of items to Account Executives or National Business Development Manager and Merchandiser.
- Follows through with sample requests, special orders, and post-invoicing procedures to ensure in-house protocol is followed.
- Actively participates in sales meetings and training sessions to stay informed on current products, programs, and company initiatives.
- Embraces working together as a Team and assists where needed.
- Ability to work overtime as required to meet customer expectations.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
