Customer Account Specialist

Laminating Services Inc • New Albany, IN

6h

About The Position

The Customer Account Specialist is responsible for supporting and helping to build relationships with our worldwide customer base. The position has overall responsibility for all phases of customer service and day-to-day administrative details of the sales and manufacturing process.

Requirements

• High school diploma or GED Required
• Ability to carry out written and oral instructions
• Strong English written and verbal communication skills
• Experience with Microsoft Word, Excel, and Outlook.
• Ability to multitask and remain organized while meeting deadlines
• Work productively with others in team-based atmosphere
• Positive demeanor to contribute of overall success of team
• Ability to work and make decisions independently in fast paced environment
• Demonstrate strong organizational, prioritization and time management skill
• Highly motivated with strong sense of attention to detail – takes personal pride in producing quality results, including contribution toward goal of increasing sales

Nice To Haves

• College Degree preferred
• ERP experience valued.
• Experience with export documentation per country/country requirements is desired

Responsibilities

• Build ongoing rapport with culturally diverse base of customers
• Manage all aspects of order processing (quote, expedite, change, credit, etc.)
• Provide prompt and accurate responses to email and telephone inquiries from internal and external clients
• Provide direct sales support to Sales Rep toward goal of increasing company sales over previous year
• Develop and maintain ongoing knowledge of product line, procedures, websites, etc.
• Research and resolve customer issues regarding pricing, delivery or quality concerns.
• Complete and forward commercial documentation for each export shipment
• Communicate with freight forwarders to know and understand special shipping requirements for each country in order to maintain compliance
• Act as liaison between sales reps, production, design, accounting, quality control and senior management teams
• Create product specific documents as requested by client, within parameters for technical specifications for flame, IMO, VOC, country of origin, etc.
• Perform other related duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED