Customer Account Specialist - Flexible Packaging

Kendall Packaging Corporation•Jefferson, WI

169d•Hybrid

About The Position

Join the Team at Kendall Packaging Corporation! At Kendall Packaging Corporation, we’re more than a flexible packaging manufacturer. We’re a trusted partner to some of the world's most recognized brands. Our team delivers high-quality, custom-engineered barrier packaging solutions backed by exceptional service, consistent performance, and a relentless focus on continuous improvement. Our commitment to excellence sets us apart in the industry and drives everything we do. As a member of our team, you’ll be part of a company that values strong relationships, both inside and outside the organization. We work closely with our clients to meet tight deadlines and uphold the highest brand standards, and we bring that same dedication to supporting and developing our people. If you're looking to build a career in a dynamic, customer-focused environment, Kendall Packaging is the place for you.

Requirements

Bachelor's Degree required; Business, Communications, or a related field preferred.
Minimum of 5 years’ experience in customer service, account management, or production coordination, preferably within the manufacturing, packaging, printing, or graphic arts industries.
Familiarity with technical specifications, artwork processes, or production terminology preferred.
Strong computer skills, including business systems (ERP), Microsoft Office Suite, and order entry platforms.
Excellent written and verbal communication skills, with the ability to present information effectively to customers and internal teams.
High attention to detail, organizational skills, and ability to manage multiple tasks and deadlines.
Ability to work under pressure and adapt to changing priorities in a fast-paced environment.
Proven problem-solving and critical-thinking abilities.

Responsibilities

Serve as the primary point of contact for assigned customer accounts, ensuring prompt, professional communication and a high level of customer satisfaction.
Accurately enter orders into the business system, including all necessary specifications, product details, and delivery requirements from the customer.
Submit artwork proofs to customers for review and approval, ensuring proper documentation of approvals.
Proactively communicate order status, production updates, and delivery timelines to customers.
Respond quickly to customer inquiries, order changes, or concerns, providing timely resolution and escalating as needed.
Collaborate with internal teams including Sales, Pre-Press, Scheduling, and Production to ensure customer specifications are clearly understood and executed.
Coordinate raw material requirements with customers and provide input for raw material forecasting.
Monitor progress of customer orders, addressing potential delays proactively and providing alternative solutions to meet customer expectations.
Maintain accurate and up-to-date customer profiles, product specifications, and project files in Radius and other systems.
Prepare and maintain pricing quotes for new and existing items, working closely with Sales and Production teams to ensure accuracy and profitability.
Generate billing information for artwork, printing plates, and other project-related services, ensuring accurate invoicing through the Accounting team.
Actively contribute to process improvements, identifying ways to enhance communication, order accuracy, and overall customer experience.
Promptly address customer complaints, working cross-functionally to investigate issues and implement corrective actions.