Customer Account Partner

Univar Solutions•The Woodlands, TX

10d•Hybrid

About The Position

The Customer Account Partner (CAP) is responsible for customer success and serves as both an advocate for Univar Solutions’ products and services and a champion for its customers. The role focuses on delivering a strong customer experience and building and maintaining long-lasting relationships. It is suited to someone seeking to expand their knowledge of chemical distribution and grow within the organization. The CAP makes decisions on behalf of the company in alignment with financial objectives and customer satisfaction standards, while conducting all activities in accordance with company goals for safety, compliance, and code of conduct. The position is based in The Woodlands, Texas, with a hybrid schedule. Univar Solutions describes itself as a global distributor of chemicals and ingredients, with more than 9,500 employees. The company offers market-aligned pay and incentives and a benefits package intended to support employees’ physical, emotional, and financial wellbeing.

Requirements

High school degree required.
At least 3 years of customer service experience with a dedicated customer portfolio.
Proficient in Microsoft Word, Excel, and Outlook.
Meticulous attention to detail.
Ability to prioritize and handle a sophisticated workload and projects in a fast-paced environment.
Demonstrated success in problem-solving with cross-functional teams and various departments.
Highly adaptable and self-motivated, with a desire for continuous learning and improvement.

Nice To Haves

Bachelor’s degree preferred.
SAP experience is a plus.
Salesforce experience is a plus.

Responsibilities

Take proactive ownership of customer issues and complaints, troubleshoot problems, and follow them through to resolution.
Efficiently and proactively handle customer orders from beginning to end to help customers achieve value from Univar Solutions.
Meet department requirements and standards for order entry and accuracy.
Build and maintain strong professional relationships with customers and internal partners.
Work cross-functionally with teams and raise unresolved issues to the appropriate internal teams.
Document knowledge, order status, order issues, customer complexities, issue resolution, and customer and internal contacts as required.
Improve policies, procedures, and technology to make end-to-end processes, relationships, and value delivery more efficient.
Partner with Field Sellers to deepen customer relationships, support upselling, and use data and analysis to anticipate customer needs and buying trends.
Maintain high Net Promoter Scores.