Customer Account Manager

Advance Stores Company•Tuscaloosa, AL

About The Position

At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM is committed to inspiring the team, helping customers succeed, and growing the business and profitability with integrity. The role involves developing commercial customer relationships, achieving goals for assigned accounts, implementing and supporting sales programs, and communicating with store teams and business partners. The position may also assist with other functions as assigned by regional and area leaders, including cleaning, organizing, stocking, operating point-of-sale equipment, and loading or unloading trucks. The position is eligible for sales commission based on individual or store performance. Advance Auto Parts is an equal opportunity employer and complies with applicable federal, state, and local laws.

Requirements

Proven sales track record with 3–5 years of related selling experience.
Working knowledge of Advance products and services and ability to market them to meet customer needs.
Working knowledge of the APAL system, including Inventory Management and processing Commercial account paperwork.
Working knowledge of automotive systems and the traditional automotive aftermarket.
Ability to speak and write English and communicate effectively with customers, peers, and upper management; Spanish is a plus.
Strong presentation, verbal, and written communication skills, including ability to write reports, business correspondence, and procedural manuals.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, such as profit and loss statements.
Ability to think strategically, analyze issues and options, and manage and facilitate change effectively.
Ability to work an assortment of days, evenings, and weekends as needed.
Valid driver's license and fleet safety certification.
Ability to frequently stand, walk, sit, use hands, reach, climb or balance, stoop, kneel, crouch or crawl, and talk or hear.
Ability to frequently lift or move up to 50 pounds and occasionally lift or move up to 100 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Associate’s degree or equivalent from a two-year college or technical school.
Spanish language ability.
Microsoft PowerPoint proficiency.
ASE certification.

Responsibilities

Work with District Leaders, General Managers, and other key personnel to achieve agreed-upon goals for assigned accounts.
Implement new Commercial Sales programs and support current programs.
Visit assigned accounts, make sales calls, and develop approaches that position products, services, or ideas effectively while identifying and meeting commercial customer needs.
Maintain a database of account sales-call activity.
Communicate proactively with the Store Team to ensure customer expectations for product availability, accuracy, and delivery timelines are realistic and met.
Provide business partners with feedback and input regarding competitive information, merchandising suggestions, and other services that strengthen the company's market position.
Partner in developing and retaining Commercial Parts Pros to support internal growth and career opportunities.
Assist with other functions as assigned by Region and Area leaders or as needed, including cleaning, organizing, stocking, operating POS equipment, and truck loading or unloading.