Customer Account Manager

Swift Transportation • Phoenix, AZ

4d

About The Position

The Customer Account Manager provides account services to high-exposure or major accounts and works with internal departments to balance capacity and freight while maintaining high service levels. The role builds internal and external relationships to deliver short- and long-term customer value and efficient freight movement. It leads and solicits business from assigned customers using available daily capacity, serves as an extension of Sales to expand revenue, and maintains knowledge of customer contractual requirements. The role also creates monthly customer service-level reports and participates in service-oriented conference calls to provide clarification.

The schedule is Monday through Friday, with an eight-hour daytime shift. Compensation is $23–$26, depending on experience and qualifications. Swift describes opportunities for training, development, and advancement, and offers a benefits package that includes insurance and other employee programs.

Requirements

• At least 2 years of experience in Customer Service or Sales.
• Ability to set priorities.
• Ability to work in a fast-paced team environment.
• Ability to adapt to changing priorities.
• Bachelor's degree or an equivalent combination of education and/or experience.
• Candidates must be authorized to work in the U.S.; the company does not sponsor employment visas.

Nice To Haves

• Previous experience in transportation.

Responsibilities

• Provide customer account services to high-exposure or major accounts.
• Coordinate with internal departments to balance territorial capacity and freight while achieving high service levels.
• Build internal and external relationships that deliver customer value and efficient freight movement.
• Lead and solicit business from assigned customers using daily available capacity.
• Serve as an extension of Sales to expand business revenue.
• Maintain knowledge of customer contractual requirements.
• Create monthly reports regarding customer service levels.
• Participate in service-oriented conference calls and provide clarification.

Benefits

• 401(k)
• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Supplemental insurance
• Life insurance
• Pet insurance
• Employee Stock Purchase Plan
• Paid training
• Wellness programs
• Flexible Spending Account
• Tuition assistance programs
• Military leave
• Vendor discounts
• Volunteer opportunities
• Training, development, and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level