Customer Account Manager

Prime System Solutions

22h

About The Position

The Customer Account Manager owns a portfolio of existing customers and serves as their main commercial point of contact. This hands-on role focuses on building strong client relationships, keeping customers satisfied, supporting retention, and identifying opportunities to grow existing accounts. The role works closely with technical and service delivery teams to ensure customers receive appropriate support.

Requirements

• Experience in account management, customer success, or a similar commercial role.
• Confidence handling pricing, quotations, and renewal conversations.
• Strong communication and relationship-building skills.
• Excellent organisation and the ability to manage multiple customer accounts.
• A proactive approach and a genuine sense of ownership.
• Comfortable working alongside technical teams in an IT services environment.

Responsibilities

• Manage and develop relationships with an existing portfolio of customers.
• Handle quotations, pricing, contract changes, and renewals.
• Drive customer retention and identify opportunities for account growth.
• Lead regular customer reviews and follow up on agreed actions.
• Stay close to customer needs, identify potential risks, and address concerns early.
• Work alongside technical and service delivery teams to ensure customers receive the right support.
• Identify additional services and opportunities within existing accounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed