Customer Account Manager

Aaron's Fairway Leasing • Rome, GA

14h

About The Position

At Aaron's, the Customer Account Manager helps customers move closer to ownership by providing individualized attention and managing the Customer Accounts Department's renewal payment process. The role is responsible for meeting company standards for non-renewal closing percentages and supporting the overall needs of the store by assisting other associates. The position offers opportunities to gain skills and business knowledge for career growth at Aaron's. It reports directly to the General Manager.

Requirements

• Two years of retail, restaurant, or related management experience.
• Excellent interpersonal relationship skills for daily customer contact.
• Strong telephone manners.
• Neatly groomed, professional appearance.
• Valid driver's license.
• Strong technical skills or working knowledge of electronic products.
• Routinely lift, load, and move merchandise weighing 50–300 pounds using a dolly.
• Satisfactory motor vehicle record, Department of Transportation physical, criminal background investigation with job performance reference check, and required testing.
• High energy and a competitive leadership style.

Nice To Haves

• Two years of college or military experience preferred.
• Ability to relocate desired.

Responsibilities

• Manage the collections process.
• Counsel customers to encourage timely lease and merchandise renewals.
• Confirm customer identification, collect payments, and obtain customer signatures on lease agreements.
• Contact customers who have not renewed merchandise agreements.
• Monitor customer payment history and habits and make recommendations to support customers' progress toward ownership.
• Maintain customer contact by phone and through home visits.
• Update customer information and maintain its accuracy.
• Achieve monthly account goals.
• Review and close lease agreements with customers.
• Act as a key holder as necessary.
• Facilitate returns in collaboration with the General Manager.
• Clean and certify merchandise in the cleaning station for merchandise personally returned.

Benefits

• Extensive training programs and potential for upward mobility.
• Five-day work week with all Sundays off.
• Hourly wage plus bonus and commission opportunities.
• Medical, dental, vision, and life insurance benefits.
• Matched 401(k) plan after one year.
• Paid time off.
• Paid holidays.
• Employee purchase discounts.
• Referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed