Customer Account Manager

Advance Auto Parts • Brampton, ON

21h • CA$55,300 - CA$70,500 • Onsite

About The Position

At CARQUEST, we strive to be the best parts provider in the automotive after-market industry. We’re owned by Advance Auto Parts and we are the largest after-market auto parts provider in North America. We are looking for positive, goal-driven, car enthusiasts to join our collaborative sales team who are dedicated to building authentic relationships with our customers. At CARQUEST Canada a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity.

Requirements

• Proven advanced selling skills and always strive to achieve personal and store sales goals as well as service objectives.
• 3-5 years selling experience.
• Advanced parts knowledge.
• Ability to provide advanced automotive problem resolution including identification and project assistance for customers.
• Dedicated to contributing to a collaborative team with a positive and friendly attitude.
• Build strong relationships with customers, peers and upper management.
• Communicate effectively and have solid presentation and verbal/ written communications skills, including the ability to write reports and business correspondence.
• Continuously provide exceptional customer service.
• Working knowledge of automotive systems and traditional automotive aftermarket.
• Comfortable using Microsoft software effectively (Word, Excel required – PowerPoint preferred).
• Calculating figures such as discounts, percentages, sales increases, and gross profit percent.
• Ability to review and analyze business reports, such as profit and loss statement (P&L).
• Ability to work an assortment of days, evenings, and weekends as needed.
• Ability to travel overnight occasionally.
• Full driver’s license.
• Vehicle for business travel.
• Maintain a clean driving record.
• High school diploma or general education degree (GED).
• Proven sales track record with 3-5 years related selling experience.
• Must have a valid driver's license and be fleet safety certified.
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• Must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• Passion for cars.
• Bilingual language skills may be preferred or required in some areas.
• Associate’s degree or equivalent from a two-year college or technical school preferred.
• Some post-secondary education equivalent to a two-year college or technical school preferred.

Responsibilities

• Sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses.
• Implement new Commercial Sales programs, as well as support current programs.
• Partnering with General Managers and District leaders to achieve all agreed upon goals for assigned accounts.
• Provide feedback and input to Store and business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company.
• Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas.
• Identify and meet the needs of commercial customers.
• Maintain our database of account sales call activity to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met.

Benefits

• Opportunity to work for one of the largest after-market auto parts provider in North America.
• Visibility to career growth opportunities across the entire Advance Auto Parts organization.
• Unlock earning potential with monthly or annual performance bonuses—eligibility varies by role.
• Access to a robust online training system for personal or leadership development.
• A rewarding organizational culture through our team member recognition program.
• Group health, dental, disability and life insurance coverage.
• Employee discounts.
• Financial benefits including group RRSP with employer contribution and discounted stock purchase plans for all permanent team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED