Customer Account Manager (Administrative Officer 2)

Commonwealth of Pennsylvania • Dauphin County, PA

8d • Onsite

About The Position

The Customer Account Manager position offers a chance to guide important print and mail projects that support many agencies across the Commonwealth. This role allows you to build strong working relationships while helping customers bring their ideas to life. Each day provides a new opportunity to solve problems and make a positive impact. Join a team where your work helps agencies serve the public more effectively.

Requirements

• One year as an Administrative Officer 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Three years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and a bachelor's degree; or Any equivalent combination of experience and training.
• Three years of experience within the Printing Manufacturing industry.
• Three years of experience with customer service.
• One year of experience with leading project management.
• Must be able to perform essential job functions.

Nice To Haves

• Experience with outsourcing jobs (bidding process).
• Experience with large volume mailing projects.

Responsibilities

• Provide direction on print, mail, and signage needs while supporting clear communication and strong customer relationships
• Track project requirements from initial contact through final shipment and manage tasks such as artwork review, estimating, and production planning
• Create and evaluate detailed print specifications and review supplier quotes for accuracy and cost effectiveness
• Monitor usage, check compliance with contract terms, and help address supplier performance issues
• Represent print and mail services at events and share best practice guidance with agency customers

Benefits

• The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
• The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
• The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level