Customer Account Manager - Roanoke, VA

Advance Stores Company•Roanoke, VA

About The Position

At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM is committed to inspiring the team, helping customers succeed, and growing the business and profitability with integrity. The role works with district leaders, general managers, and other key personnel to achieve agreed-upon goals for assigned accounts, while implementing and supporting Commercial Sales programs. The position is eligible for sales commission based on individual or store performance.

Requirements

Proven sales track record with 3–5 years of related selling experience.
Working knowledge of Advance products and services and the ability to market them to meet customer needs.
Working knowledge of the APAL system, including inventory management and processing Commercial account paperwork.
Working knowledge of automotive systems and the traditional automotive aftermarket.
Ability to speak and write English; communicate effectively and build strong relationships with customers, peers, and upper management.
Strong presentation and verbal and written communication skills, including the ability to write reports, business correspondence, and procedural manuals.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, such as profit and loss statements.
Ability to think strategically, analyze issues and options, and effectively manage and facilitate change.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to travel overnight occasionally.
High school diploma or GED.
Valid driver's license and fleet safety certification.
Ability to frequently stand, walk, sit, use hands, reach, climb or balance, stoop, kneel, crouch or crawl, and talk or hear.
Ability to frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Nice To Haves

Associate’s degree or equivalent from a two-year college or technical school.
Spanish language skills.
Microsoft PowerPoint skills.
ASE certification.

Responsibilities

Work with District Leaders, General Managers, and other key personnel to achieve all agreed-upon goals for assigned accounts.
Implement new Commercial Sales programs and support current programs.
Visit assigned accounts, make sales calls, and develop approaches that position products, services, or ideas effectively while identifying and meeting commercial customers’ needs.
Maintain a database of account sales call activity.
Communicate proactively with the Store Team to ensure customer expectations about product availability, accuracy, and delivery timelines are realistic and being met.
Provide feedback and input to business partners on competitive information, merchandising suggestions, and other services that strengthen the company’s market position.
Partner in developing and retaining Commercial Parts Pros to support internal growth and career opportunities.
Assist with other functions as assigned or needed, including cleaning, organizing, stocking, operating POS equipment, and loading or unloading trucks.