Customer Account Manager - Roanoke, VA

Advance Auto Parts•Roanoke, VA

1d•$57,400 - $70,300

About The Position

At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM is committed to inspiring the team, helping customers succeed, and growing the business and profitability with integrity. The position works with district leaders, general managers, and other personnel to achieve account goals; implements and supports Commercial Sales programs; visits assigned accounts and develops sales approaches; communicates with store teams about customer expectations; and provides market feedback to business partners. The CAM also supports the development and retention of Commercial Parts Pros and may assist with other store functions as needed. The position requires knowledge of automotive products, services, systems, the automotive aftermarket, and the APAL system; effective customer communication and relationship-building; strong presentation, writing, analytical, and strategic skills; and effective use of Microsoft Word and Excel. The successful candidate has a proven sales track record, a valid driver's license, and fleet safety certification. The role requires working a variety of days, evenings, and weekends as needed, occasional overnight travel, and the ability to meet the physical and environmental demands described in the posting. The position is eligible for sales commission based on individual or store performance.

Requirements

Proven sales track record with 3–5 years of related selling experience.
High school diploma or GED.
Valid driver's license and fleet safety certification.
Working knowledge of Advance products and services and ability to market them to meet customer needs.
Working knowledge of the APAL system, including Inventory Management and Commercial account paperwork.
Working knowledge of automotive systems and the traditional automotive aftermarket.
Ability to speak and write English and communicate effectively with customers, peers, and upper management.
Strong presentation and verbal and written communication skills, including the ability to write reports, business correspondence, and procedural manuals.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, such as profit and loss statements.
Ability to think strategically, analyze issues and options, and manage and facilitate change effectively.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to travel overnight occasionally.
Ability to meet the stated physical demands, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.

Nice To Haves

Associate’s degree or equivalent from a two-year college or technical school.
Spanish language skills.
Microsoft PowerPoint skills.
ASE certification.

Responsibilities

Work with District Leaders, General Managers, and other key personnel to achieve agreed-upon goals for assigned accounts.
Implement new Commercial Sales programs and support current programs.
Visit assigned accounts, make sales calls, develop approaches to position products, services, or ideas, identify commercial customer needs, and maintain account sales-call activity records.
Communicate proactively with Store Team members to ensure customer expectations for product availability, accuracy, and delivery timelines are realistic and met.
Provide business partners with competitive information, merchandising suggestions, and other feedback to strengthen the company's market position.
Partner in developing and retaining Commercial Parts Pros to support internal growth and career opportunities.
Assist with other functions as assigned or needed, including cleaning, organizing, stocking, operating POS equipment, and loading or unloading trucks.