Customer Account Executive, SMB

AlertMedia • Austin, TX

5h • Hybrid

About The Position

As a Customer Account Executive, SMB, you’ll own and grow a portfolio of existing small and midsize business customers. Working closely with your Sales Manager, you’ll develop a deep understanding of AlertMedia’s software, sales process, forecasting methodology, and internal systems. You’ll manage your territory, generate pipeline, and lead full-cycle expansion opportunities from discovery through close. You’ll partner closely with Customer Success Managers to help customers achieve their business objectives and gain more value from AlertMedia. You’ll also collaborate with Renewals Managers on single- and multi-year contract renewals. We’re a fast-growing software company focused on building a talented, collaborative team that can continue meeting increased customer demand. We embrace thoughtful experimentation and responsible use of artificial intelligence (AI) to help our teams work more efficiently, make informed decisions, and create better customer experiences.

Requirements

• 1 to 2 years of experience in a sales closing role, preferably within a software-as-a-service company.
• A track record of success in prospecting, pipeline management, forecasting, and closing deals.
• Strong relationship-building skills and the ability to influence key stakeholders.
• The resourcefulness to navigate unclear organizational structures and identify decision-makers when titles or responsibilities overlap.
• The ability to prioritize high-velocity opportunities while progressing strategic expansion opportunities.
• Strong communication and interpersonal skills, with a personable, persistent, and proactive approach.
• Strong collaboration skills and the ability to coordinate effectively across multiple teams.
• Excellent organization and time management skills, including the ability to manage competing priorities, follow through on commitments, and maintain accurate records.
• Comfort with change and a willingness to contribute ideas that improve sales processes and team performance.
• Experience using Salesforce and Outreach.io is required.
• Practical experience using generative AI solutions, such as ChatGPT, to improve productivity, research, communication, or sales execution.
• Sound judgment when reviewing AI-generated information and handling customer or company data.
• A growth mindset, curiosity about new technology, and a willingness to share effective practices with teammates.
• A coachable approach and the ability to apply feedback quickly.

Nice To Haves

• Experience with Gong is preferred.

Responsibilities

• Own and grow a portfolio of existing SMB customers with expansion potential.
• Partner with your Sales Manager to review pipeline, improve forecast accuracy, and develop strategies to meet or exceed quota.
• Create and manage a clear territory plan, balancing high-velocity opportunities with longer-term strategic growth plays.
• Lead customer conversations throughout the sales cycle, including discovery, demonstrations, proposals, negotiations, and close.
• Collaborate with Customer Success, Renewals, Marketing, Finance, and Product Marketing to increase adoption and uncover growth opportunities.
• Coordinate internal stakeholders, customer follow-ups, and deal milestones to keep opportunities moving forward.
• Train new users, experienced users, and customer stakeholders on AlertMedia’s software, relevant use cases, and strategies for maximizing value.
• Use AI-powered solutions, including ChatGPT, to support account research, meeting preparation, outreach personalization, follow-up drafting, information synthesis, and workflow efficiency.
• Share effective AI prompts, workflows, and learnings with teammates to strengthen how the broader team works.
• Review and validate AI-generated content before using it in customer-facing communications or business decisions.
• Execute AlertMedia’s proven sales methodology with consistency, accuracy, and urgency.
• Maintain accurate and timely account, opportunity, activity, and forecast data.
• Continuously improve your sales approach based on coaching, performance data, customer feedback, and responsible experimentation with new technology.

Benefits

• Competitive Base Salary + Company-Wide Bonus Program
• Generous and flexible time off and parental leave policies
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
• 401K with generous company match
• Amazing rewards and incentives – we love celebrating each other!
• Commitment to community service with opportunities to give back
• Ongoing career development opportunities through our Learning & Development team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed