Customer Account Coordinator

International Paper•Springhill, LA

1d•Onsite

About The Position

International Paper has an immediate opening for a Customer Account Coordinator at our Springhill Container corrugated box plant.

High School Diploma
Ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimating and quotations
Strong computer skills including agility in Microsoft Word, Excel, and Outlook
Ability to work within an order management and plant booking system
Experience in order management, backlog management, inventory management, customer communication, and inter-departmental communications
Able to handle complex accounts with a strong process and detail-orientation and approaches problem-solving with a high degree of urgency and accuracy
Able to effectively multi-task and prioritize time and work
Understanding of manufacturing processes

Provide excellent customer service through timely and accurate customer communications via telephone, fax and e-mail
Accurately enter customer orders into order entry system
Communicate status of orders to customers
Initiate entry of customer complaints into the customer feedback system
Produce estimates and quotations for customers
Coordinate warehouse inventories
Reorder and ship quantities based on established parameters
Work with operations and utilize scheduling system to achieve on-time customer deliveries
Work with sales staff to ensure accurate and timely customer communications.
Accounts Receivable dispute management involvement