Customer Account Coordinator

IEA•Kenosha, WI

2d•Onsite

About The Position

IEA, LLC specializes in creating expertly engineered radiators and cooling systems designed to deliver superior thermal performance, crafted to function effectively under challenging environmental conditions. The Customer Account Coordinator serves as IEA’s primary contact with key accounts/customers, acting as the voice of the customer. This role involves collaborating with internal departments to provide key information regarding order management, scheduling, product availability, product pricing, follow-up inquiries, and entering/changing orders. The coordinator is directly responsible for ensuring timely reporting and response to customer inquiries.

Requirements

Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization.
Must be able to work well under pressure, manage many projects simultaneously, and prioritize competing demands without jeopardizing accuracy, detail, and quality.
Account Coordinator must be focused with a strong commitment to providing excellent customer service.
Must be able to apply sound judgment, analytical and decision-making skills to a variety of customer issues.
Ability to read, understand, and interpret material specifications and technical documents strongly preferred.
Strong working knowledge of Microsoft Office: Excel, Word, Outlook, Power Point
Minimum of five progressive years in related field
A background in a manufacturing environment is strongly preferred.

Nice To Haves

Experience using Syteline
Associate’s degree in business administration

Responsibilities

Establish a business rapport with key customers to build and maintain positive company-customer relationships.
Timely processing of all requests for price quotations, entering and updating new/existing purchase orders, order changes, order acknowledgements, and cancellations for all customers within IEA.
Collaboration with planning, procurement, and engineering departments to fulfill lead time requests.
Assist customers with questions or problems by providing basic product information and referring inquiries to the correct department(s).
Investigates and resolves customer issues in a timely and professional manner.
Maintains all Customer information and data files in company’s ERP system and/or database programs.
Ensures applicable KPI Metrics are being met and reports to the management team.
Attends production meeting to provide updates on existing customer orders and new order requirements.
Proactively works with shipping department to ensure pickups and deliveries are scheduled on-time, customer sites are ready for deliveries, and all relevant documents are provided to the customer in advance.
Works with customers on resolving any shipping discrepancy issues that would impact on the on-time delivery performance metric.
Interpret and manage forecasted demands from customers. Including retrieving information from customer portals.
Participates in and supports continual improvement initiatives.
Ensure that all work is performed in accordance with and adheres to IEA’s ISO and Quality standards.