Customer Account Coordinator

International Paper • Deptford, NJ

2d • $48,000 - $64,000 • Onsite

About The Position

Initial point of contact for Sales and Customer. Must also be able to effectively communicate across multiple levels of the organization including production, management, accounting, shipping, and design. Developing strong client relationships that provide significant input to production planning and service strategies. Working with operations and utilizing the scheduling system to achieve on-time deliveries
Order Management functions including: estimating, communicating timelines, order entry, follow up, tracking and billing accurately. Responsible for communicating order status. High degree of accuracy across many systems. This includes order entry, purchase requisition, estimating, maintaining price adjustment files. Initiating entry of customer complaints into the customer feedback system and follow up as needed to assist in providing timely resolution to customer. Inventory management with regard to warehouse replenishment orders, analysis of min/max levels, making suggestions for adjustment due to seasonality. Communicating aging inventory and assisting in reconciliation of aged product. Vendor management and coordination of raw materials to support delivery timelines.

Requirements

• Proficiency in computer applications to include Microsoft Word, Excel, PowerPoint and Outlook.
• Excellent problem solving skills.
• Ability to adapt to fluctuations in business cycles and workloads due to seasonality of accounts.
• The ability to perform math functions including working with fractions and decimals, manipulating and recording figures to provide accurate quantities, estimating and quotations.
• Effectively multi-task and prioritize time and work.
• 2-5 years customer service experience, preferably industry specific and account management.

Nice To Haves

• HRMS
• Kiwi
• SAP
• Bachelor’s degree

Responsibilities

• Initial point of contact for Sales and Customer.
• Developing strong client relationships that provide significant input to production planning and service strategies.
• Working with operations and utilizing the scheduling system to achieve on-time deliveries
• Order Management functions including: estimating, communicating timelines, order entry, follow up, tracking and billing accurately. Responsible for communicating order status.
• High degree of accuracy across many systems. This includes order entry, purchase requisition, estimating, maintaining price adjustment files.
• Initiating entry of customer complaints into the customer feedback system and follow up as needed to assist in providing timely resolution to customer.
• Inventory management with regard to warehouse replenishment orders, analysis of min/max levels, making suggestions for adjustment due to seasonality. Communicating aging inventory and assisting in reconciliation of aged product.
• Vendor management and coordination of raw materials to support delivery timelines.

Benefits

• International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets
• Leadership training, promotional opportunities
• We continue to build a better future for people, the planet, and our company!
• International Paper promotes employee well-being by providing safe, caring and inclusive workplaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees