Customer Account Coordinator (MCR Safety)

Bunzl Distribution NA • Collierville, TN

4d

About The Position

MCR Safety Group, a division of Bunzl, is seeking a Customer Account
Coordinator. This position is primarily responsible for performing customer
service activities and sales support on product information and goods purchased.
The duties and responsibilities of a Customer Account Coordinator (CAC) include
managing incoming calls and customer service inquiries, along with identifying
and assessing customer needs to achieve satisfaction. The ideal candidate will
have experience working in a business-to-business environment.

At Bunzl, we know that our employees are our number one asset. We seek to
recruit and retain the right people who are passionate about our business, and
we provide opportunities for our employees so that they may progress within our
company based on their talents, experiences, and their aptitude.

Requirements

• High school diploma or equivalent required.
• 3-5 years Business to Business, account management or related experience required
• Previous customer service experience required
• Experience working with SAP or similar ERP systems highly preferred
• Experience working with EDI order entries preferred
• Data entry proficiency required
• Proficiency with Excel, Word and Outlook

Responsibilities

• Process customer purchase orders/inquiries via our on-line system
• Provide product price and availability
• Provide cross reference for competitor lines
• Manage large amounts of incoming phone calls
• Identify opportunities to up-sell additional products
• Expedite/backorder reporting
• Open order reporting
• Function as liaison between MCR Safety customers and Sales team to exceed customer needs. This requires daily interfaces with all internal team members via email and phone.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Work directly with customer personnel to facilitate shipping schedules, material requirements, order changes, tracking of shipments, and lead times
• Stay up-to-date of all customer account processes
• Support all Inside Sales, Sales and Customer Service activities, including order entry, order management, order acknowledgement, order status updates to customers
• Stay active with our on-line CHAT system
• Provide accurate, valid, and complete information by using the right methods/tools

Benefits

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match
• Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees