Customer Account Coordinator (MCR Safety)

Bunzl Career•Collierville, TN

About The Position

MCR Safety Group, a division of Bunzl, is seeking a Customer Account Coordinator. This position is primarily responsible for performing customer service activities and sales support on product information and goods purchased. The duties and responsibilities of a Customer Account Coordinator (CAC) include managing incoming calls and customer service inquiries, along with identifying and assessing customer needs to achieve satisfaction. The ideal candidate will have experience working in a business-to-business environment. At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business, and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude. Bunzl North America is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, NonâFood Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work® . At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future! Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match. Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Requirements

High school diploma or equivalent required.
3-5 years Business to Business, account management or related experience required
Previous customer service experience required
Data entry proficiency required
Proficiency with Excel, Word and Outlook

Nice To Haves

Experience working with SAP or similar ERP systems highly preferred
Experience working with EDI order entries preferred

Responsibilities

Process customer purchase orders/inquiries via our on-line system
Provide product price and availability
Provide cross reference for competitor lines
Manage large amounts of incoming phone calls
Identify opportunities to up-sell additional products
Expedite/backorder reporting
Open order reporting
Function as liaison between MCR Safety customers and Sales team to exceed customer needs. This requires daily interfaces with all internal team members via email and phone.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Work directly with customer personnel to facilitate shipping schedules, material requirements, order changes, tracking of shipments, and lead times
Stay up-to-date of all customer account processes
Support all Inside Sales, Sales and Customer Service activities, including order entry, order management, order acknowledgement, order status updates to customers
Stay active with our on-line CHAT system
Provide accurate, valid, and complete information by using the right methods/tools

Benefits

Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
Paid Time Off - Vacation, Sick, Holidays and Personal Time
401K with generous company match
Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

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