Customer Account Coordinator

Travelpro Products, Inc. • Boca Raton, FL

4d • Onsite

About The Position

Travelpro is seeking a Customer Account Coordinator to join our Customer Services Team. This is an excellent opportunity for someone with prior customer service or administrative experience who wants to develop their skills in order processing, customer management and account support.

In this role you will support order management and account coordination to help keep our customers satisfied and our operations running smoothly. You will also:

Requirements

• High school diploma or equivalent required.
• 2+ years of experience in customer service, order management, or administrative support.
• Comfortable using Microsoft Excel for basic spreadsheets (sorting data, running simple reports, updating order information).
• Proficiency with other Microsoft Office applications (Word, Outlook).
• Strong time management and organizational skills.
• Clear written and verbal communication abilities.
• Attention to detail and a proactive approach to solving problems.
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to work flexible hours if needed to meet customer deadlines.

Nice To Haves

• Some college coursework is a plus but not required.

Responsibilities

• Accurately enter and process customer orders, ensuring compliance with account guidelines and shipping windows.
• Monitor order status and proactively communicate updates to customers and internal teams.
• Coordinate shipment routing and logistics details with customers’ transportation teams or systems.
• Stay current on account requirements, vendor compliance updates, and shipping policies to help avoid chargebacks.
• Work closely with Sales, Inventory, and Accounting to resolve questions or issues related to orders, inventory availability, and invoicing.
• Run standard shipment status and compliance reports.
• Help maintain accurate records and documentation.
• Support the Customer Service team as needed to meet department goals and ensure excellent customer experiences.

Benefits

• Paid Time Off
• company-paid holidays
• some flexible work schedules
• Medical, Dental, Vision, Health Savings Accounts, and Wellness Programs
• 401K company match
• Employee-led social committee to promote employee wellbeing and cross-functional collaboration along with community awareness, impact, and support of a culture where everyone belongs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees