Customer Account Coordinator

Novolex • Bedford Park, IL

1d

About The Position

Position Overview: As a Customer Service Representative, you will play a vital role in supporting the company’s profit and service objectives. This position involves ensuring the accurate and timely handling of customer orders, inquiries, and concerns, while working cross-functionally to maintain strong customer relationships and service excellence.

Requirements

• BA/BS degree preferred or High School diploma and significant customer service experience in manufacturing environment.
• Strong communication and relationship-building skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with the ability to review and ensure compliance with order policies.
• Ability to collaborate with various internal departments to resolve customer needs.
• A customer-centric approach, focused on delivering excellent service and satisfaction.

Nice To Haves

• SAP experience a plus.

Responsibilities

• Manage customer orders, ensuring accurate and timely processing in line with company policies.
• Review orders for lead-time, product availability, and adherence to order policies.
• Act as a liaison between the customer and other functional teams when there are discrepancies or issues with product requirements or capabilities.
• Represent the voice of the customer daily for the Sales and Marketing team.
• Develop and maintain strong relationships with assigned accounts to enhance service levels and provide Novolex with a competitive edge in the marketplace.
• Gather and report data on key account relationships, offering insights on customer satisfaction and evolving requirements to the Sales and Marketing teams.

Benefits

• comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health.
• constant opportunities for advancement.
• skills development to advanced education programs, training and development programs and courses are available through MyLearning.
• company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees