Customer Service Account Coordinator
About The Position
About us: WestPoint Home is a leader in Hospitality and Home Fashion textiles that brings comfort and style to life with distinctive products, superb craftsmanship, and exceptional quality and service. Building on 200+ years of innovation, WestPoint Home designs, manufactures, and delivers products fashioned specifically for exceptional comfort and quality, using the finest materials and producing them with skill and passion, delivering incomparable service and quality for life. Our global team of experts located in New York, South Carolina, Florida, Bahrain, the United Kingdom, China, India, and Pakistan apply their diverse experience to our strong heritage brands; including Vellux®, Liddell®, and Martex®; and our partnerships and licensed brands; including Southern Tide® and Ralph Lauren. Learn more at westpointhospitality.com | visionlinens.com | westpointhome.com Role Summary/Purpose: We are looking for a self-directed, detail-oriented and incredibly organized Customer Service Account Coordinator with a passion for account management who will support major retail specialty and department store customers and the growth of WestPoint Home. We are looking for someone who is inspired to work independently, maintain accuracy and take tremendous pride in professionally responding to customer inquiries.
Requirements
- High School graduate or Associate degree
- 1 to 2 years of relevant experience in a fast-paced professional work environment
- Able to understand complex problems, collaborate with team members, and develop solutions beneficial for both the customer and the company.
- Proficient in Microsoft Office (particularly Excel)
Nice To Haves
- University graduate with a focus in business or similar field preferred
- Pivot Tables and AS400 experience a plus
Responsibilities
- Daily order management tasks (process manual order, release orders for routing, respond to customer requests for tracking/delivery timing, and order exceptions as they arise)
- Correspond daily with key customers, Demand Planning, Production Planning, Traffic, and Sales teams with updates on orders, pricing, and inventory.
- Maintain internal and customer portal pricing accuracy.
- Assist in customer reporting.
- Provide timely and professional responses to wholesale customer inquiries.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
