Customer Service & Account Coordinator

Mrs. Clark's Foods•Ankeny, IA

About The Position

Mrs. Clark’s Foods is a family-owned company with a proud history of producing high-quality food products for over a century. We take pride in our strong team culture, commitment to quality, and dedication to delivering exceptional service to our customers. If you thrive in a fast-paced environment and enjoy solving operational challenges while leading a team, this role offers the opportunity to make a meaningful impact on our daily operations. The Customer Service & Account Coordinator serves as a key liaison between Mrs. Clark’s and its customers, ensuring seamless order execution, data accuracy, and proactive account management. This role is responsible for supporting customer relationships while partnering cross-functionally with Planning, Production, and Warehouse teams to deliver best-in-class service and operational efficiency. This position plays a critical role in maintaining system integrity, managing inventory alignment with customer demand, and driving continuous improvement in customer-facing processes.

Requirements

2+ years of experience in customer service, supply chain, logistics, or account coordination
Experience working in a manufacturing or distribution environment preferred
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
Proficiency in ERP systems, Microsoft Excel, and customer portals
Excellent communication, problem-solving, and organizational skills
Ability to analyze data and make informed decisions

Nice To Haves

Experience working in a manufacturing or distribution environment preferred

Responsibilities

Serve as primary point of contact for assigned customer accounts
Build strong relationships through proactive communication and responsiveness
Manage account complexities, including unique customer requirements, order patterns, and service expectations
Anticipate customer needs and provide solutions that support long-term partnership growth
Enter, manage, and monitor customer orders across internal systems and customer portals
Ensure accuracy and timeliness of all order-related data
Execute updates across planning systems, ensuring alignment between customer demand and internal operations
Troubleshoot and resolve order discrepancies, delays, or service issues
Monitor inventory levels tied to customer demand and forecasts
Identify and address slow-moving or excess materials in collaboration with customers and internal teams
Partner with Planning and Production to align supply with customer requirements
Support initiatives to improve inventory turns and reduce waste
Maintain accurate and up-to-date data across ERP systems, planning tools, and customer portals
Validate and cross-check information to ensure consistency across platforms
Support continuous improvement of data processes and reporting accuracy
Own and evolve business routings, including post-event tracking, performance updates, and SOP documentation
Identify gaps in processes and implement improvements to enhance efficiency and customer experience
Support KPI tracking and reporting related to service, order accuracy, and fulfillment performance
Partner with Warehouse, Production, Quality, and Planning teams to ensure customer expectations are met
Communicate customer priorities and changes to internal stakeholders
Support issue resolution through coordinated problem-solving