Customer Account Coordinator I
About The Position
The Key (Customer) Account Coordinator I is responsible for managing and coordinating key client accounts to ensure the smooth and efficient flow of logistics operations. This position requires a detail-oriented individual with strong organizational skills, a high level of accuracy, and excellent communication skills. This is a full-time in-office position. ACERTUS is an automotive logistics company specializing in vehicle lifecycle solutions. Their client-centric model is enabled by their people, processes, and innovative technology that are a differentiator in the industry. ACERTUS offers a comprehensive portfolio of services designed to provide solutions throughout the lifecycle of a vehicle, including a full suite of vehicle transportation services, customizable technology, a national title and registration platform plus compliance services, and a growing vehicle storage footprint throughout North America. ACERTUS is committed to employing a diverse workforce.
Requirements
- High school diploma or GED required.
- Strong attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Proficiency in using order entry software and Microsoft Office Suite.
- Ability to multitask and prioritize in a fast-paced environment.
Nice To Haves
- Prior customer service experience preferred
- Knowledge of transportation industry practices and regulations is advantageous.
Responsibilities
- Receive and handle inbound calls from both drivers and customers.
- Initiate outbound calls to drivers to obtain and provide status updates on shipments.
- Efficiently dispatch loads to drivers, ensuring timely arrivals to their designated destinations.
- Deliver price quotes to customers through phone conversations or email correspondence as required.
- Resolve pickup or delivery issues promptly, addressing concerns raised by customers or drivers.
- Foster relationships with carriers to enhance speed-to-market capabilities and overall efficiency.
- Monitor dispatched orders and closely track pickup and delivery timelines.
- Engage in daily communication with customers, providing details regarding pickup and delivery logistics via email, phone and chat.
- Communicate in a timely manner with all customer enquiries.
- Talking with drivers daily to ensure they are on time to hit customer service agreements.
- Help schedule drivers when customers have special events like store openings, closures, tent sales.
- Ensure that drivers are equipped with all necessary paperwork for the successful loading of vehicles.
- Collaborate with various departments, including accounting, to guarantee accurate pricing and timely payment processes at the end of each month.
- Working directly with our clients and various 3rd party locations to resolve issues preventing a driver from picking up or delivering vehicles.
- Working closely with Key Account Leads and Managers to handle customer requests in a timely and accurate manner.
- Audit auto bundles to ensure loads are not built overweight for drivers.
- Ensure vehicles with high value are marked and shipped enclosed trucks vs open.
- All other duties assigned by management.
Benefits
- Comprehensive Medical, Dental, and Vision insurance, with a variety of optional voluntary benefits, effective the first of the month following your hire date.
- Company-paid time off to help you recharge and maintain balance
- Eight company-paid holidays
- 401(k) and ROTH options to help plan for retirement
- A casual dress code that supports a comfortable and professional work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
