Customer Account Coordinator
About The Position
Travelpro is seeking a Customer Account Coordinator to support global order management, customer account coordination, and operational excellence across the United States, Europe, and Canada. The role sits at the intersection of customer experience, supply chain coordination, and global operations, helping orders move efficiently and supporting a seamless customer experience. The coordinator collaborates across departments to address operational challenges, improve workflows, and maintain accuracy. The position involves managing customer orders and account activities, coordinating shipment routing and logistics, maintaining reports and documentation, resolving order-related issues, and supporting workflow improvements. It also partners with Sales, Planning & Purchasing, Inventory, Distribution Center Operations, Accounting, Logistics, and Customer Service to improve operational consistency, customer responsiveness, and scalable processes. Travelpro describes its culture as collaborative, accountable, innovative, and focused on continuous improvement. The position offers hybrid work flexibility and benefits including Flexible Time Away, company-paid holidays, medical, dental and vision coverage, Health Savings Accounts, wellness programs, and a 401(k) company match.
Requirements
- At least 2 years of experience in customer service, order management, operations coordination, or administrative support.
- Experience working with ERP systems, EDI platforms, WMS systems, customer portals, or related technologies.
- Strong proficiency with Microsoft Office, including Excel, Outlook, and Word.
- Knowledge of operational workflows, reporting, and customer service best practices.
- Organized, analytical, and highly detail-oriented.
- Comfortable managing multiple priorities in a fast-paced environment.
- Strong communication and cross-functional collaboration skills.
- Solutions-oriented with a customer-first mindset.
- Adaptable and quick to learn evolving systems, technologies, and processes.
Nice To Haves
- Experience supporting international or multi-region operations.
Responsibilities
- Manage customer orders across the United States, Europe, and Canada while ensuring compliance with shipping and account requirements.
- Coordinate shipment routing, logistics details, and customer account maintenance activities.
- Maintain operational reports, customer documentation, and system accuracy across platforms.
- Resolve operational and order-related issues to support customer satisfaction and department goals.
- Support workflow optimization and operational improvement initiatives.
- Partner with Sales, Planning & Purchasing, Inventory, Distribution Center Operations, Accounting, Logistics, and Customer Service teams.
- Communicate proactively across departments to resolve operational challenges.
- Help create operational consistency that strengthens customer trust and service quality.
- Support customer-focused initiatives that improve responsiveness and efficiency.
- Contribute to scalable processes that support global operational growth.
Benefits
- Flexible Time Away
- Company-paid holidays
- Hybrid work flexibility
- Medical insurance
- Dental insurance
- Vision insurance
- Health Savings Accounts
- Wellness programs
- 401(k) company match
- Employee-led engagement initiatives focused on wellbeing, collaboration, and inclusion
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
