Customer Account Coordinator

International Paper•Forest Park, GA

3h•$47,300 - $63,000•Onsite

About The Position

The Customer Account Coordinator serves as the primary point of contact for International Paper customers and helps ensure a world-class customer experience. As a key member of the site team, the coordinator supports customer expectations and business objectives by converting purchase orders into manufacturing production orders, coordinating materials and tooling, and communicating order information and changes. The role also maintains customer account, order, and sales information; monitors inventory; investigates and resolves order discrepancies, quality complaints, overdue accounts receivable, and aged inventory; and maintains customer profile and delivery details. The coordinator works closely with operations, shipping, and maintenance representatives to stay informed about plant activities that may affect order fulfillment, and participates in a customer account coordinator training program.

Requirements

Three years of industry experience with a high school diploma or GED, or an undergraduate degree.
Ability to perform basic math, including working with fractions and percentages and manipulating and recording figures to provide accurate quantities, estimates, and quotations.
High proficiency in Microsoft Office products, specifically Excel and Word.
Outstanding written and verbal communication skills.

Responsibilities

Act as the primary point of contact for customers and help ensure a high-quality customer experience.
Support the site team in meeting or exceeding customer expectations and business objectives.
Convert customer purchase orders into manufacturing production orders.
Ensure raw materials and tooling are ordered to support production.
Communicate with internal and external customers about order status, estimates and quotations, order changes, and confirmations.
Track customer account credits and debits.
Maintain customer orders and sales data and generate reports upon request.
Monitor and manage customer inventory levels.
Investigate and resolve order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory.
Set up and maintain customer profiles, including contact, billing, and shipping or delivery information.
Build relationships and communicate daily with operations, shipping, and maintenance representatives about plant activities that could affect customer order fulfillment.
Participate diligently in the Customer Account Coordinator training program.