Customer Account Coordinator

Freedom Power•Austin, TX

4d•Onsite

About The Position

Freedom Power is a leading whole-house energy provider, formed by the unification of Freedom Solar and Freedom HVAC, specializing in home electrification. They offer comprehensive energy solutions including solar, battery storage, HVAC, generators, and Power Plans. The company is seeking passionate individuals to join their team and contribute to their mission of Energy Empowerment for customers. This role is an opportunity to build a rewarding career by helping homeowners manage their energy, reduce costs, and ensure protection. Freedom Power operates based on six core values: Pride in Quality Craftsmanship, Go Above and Beyond, Put People First, Have a Humble Heart, Give a Damn, and Shoot Straight.

Requirements

High School/GED degree (Bachelor’s degree preferred)
Prior solar/construction experience is strongly preferred
Must have Adobe Acrobat and Microsoft Office experience (including Excel and Word)
Must have excellent verbal and written communication skills
Detail-oriented
Strong organizational skills
Project Management skills
Ability to multitask
Excellent customer service skills
Must have strong verbal and written communication skills
Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
Professional demeanor
Availability to work on-site

Nice To Haves

Bachelor's degree
Prior solar/construction experience

Responsibilities

Overseeing all customer accounts in regard to getting projects ready for installation.
Assisting with AHJ, HOA, and Utility interconnection/rebates.
Acting as a point of contact for Sales and other Department questions and inquiries.
Submitting architectural improvement requests to AHJ, HOAs, and POAs for solar panel installations, including necessary communication and follow-ups.
Submitting interconnection requests to utilities for solar panel installations, including necessary communication and follow-ups.
Ensuring timely processing of AHJ, HOA, and interconnection applications.
Tracking and submitting payments/receipts to Accounting.
Working with Customer Care, Resolutions, Operations, and Sales teams to provide detailed project status updates.
Communicating with Sales and Operations teams regarding project details and inquiring on necessary information.
Collaborating with Senior Customer Account Coordinators and Supervisors.
Assisting with other duties as assigned by the Customer Account Management Manager or Customer Accounts Supervisors.
Working on-site in the office Monday through Friday.
Collaborating on-site as needed with the Regional Operations Manager to facilitate regional project communication and scheduling readiness.
Managing regional queues to support the regional operations team if based at a satellite office.