Customer Account Coordinator

Airtech International•Springfield, TN

21h•Onsite

About The Position

Join our growing manufacturing team where customer relationships, attention to detail, and problem-solving matter. The Customer Account Coordinator serves as the primary point of contact for assigned customer accounts and plays a key role in ensuring orders move accurately and efficiently from entry through shipment. This position is ideal for someone who thrives in a fast-paced environment, stays organized under pressure, and takes ownership of customer needs from start to finish. This role combines customer communication, order management, and cross-functional coordination with departments including Production, Shipping, Engineering, Sales, and Accounting. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities in a deadline-driven manufacturing environment. They communicate professionally, follow through on commitments, and take pride in providing accurate, responsive support to both customers and internal teams.

Requirements

Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Ability to prioritize multiple tasks and manage deadlines in a fast-paced environment.
Strong problem-solving and follow-up skills.
Ability to work independently while collaborating effectively with a team.
Proficiency in Microsoft Office, including Outlook and Excel.
Comfortable learning and using ERP systems and order entry software.
Reliable attendance and strong sense of accountability.
Typing skills of 40+ WPM preferred.
High school diploma or GED required.

Nice To Haves

Previous experience in customer service, order processing, administrative support, inside sales support, or manufacturing support preferred.
Experience with ERP systems or order entry systems preferred.
Manufacturing industry experience is a plus, but not required.

Responsibilities

Manage assigned customer accounts and build positive working relationships through responsive, professional communication.
Process a high volume of purchase orders accurately and efficiently within the ERP system.
Provide customers with pricing, product availability, lead times, shipment updates, and order status information.
Coordinate order changes, cancellations, returns, credits, and other customer requests.
Work closely with Production, Shipping, Planning, Engineering, and Sales to resolve issues and meet customer expectations.
Proactively monitor orders to help ensure on-time shipment and timely communication of delays or changes.
Research and resolve customer concerns with urgency, professionalism, and follow-through.
Review customer orders and documentation for accuracy and completeness.
Maintain detailed records and documentation related to customer accounts and order activity.
Support domestic and international customers as needed.
Perform additional duties and special projects as assigned.