Customer Account Coordinator (Manufacturing Support)
About The Position
A detail-oriented and customer-focused Customer Account Coordinator is needed to manage the full customer journey—from initial inquiry to order completion and follow-up. This role serves as the main point of contact between customers and internal teams, handling quotes, order processing, and coordination with operations. The position also supports a growing OEM (Original Equipment Manufacturer) division by assisting with project intake and communication between customers and engineering teams. No manufacturing background is required. The role is highly trainable and best suited for someone with strong communication, organization, and multitasking skills.
Requirements
- Experience in customer service, admin, or account coordination
- Strong written English communication skills (calls are a plus, not required)
- Highly organized with strong attention to detail
- Ability to multitask and manage multiple workflows
- Proficient in Microsoft Office (Outlook, Excel)
- Tech-savvy and quick to learn new systems
- Strong problem-solving skills and ability to work independently
Nice To Haves
- PST overlap preferred
Responsibilities
- Respond to customer inquiries via email and occasional phone calls
- Provide updates on orders, timelines, and general product inquiries (training provided)
- Maintain clear, professional communication and escalate issues when needed
- Prepare and send customer quotes
- Enter and process sales orders accurately
- Review order details (pricing, quantities, shipping, etc.)
- Track orders from entry to completion and ensure data accuracy
- Manage incoming OEM inquiries and complete internal intake forms
- Coordinate with engineering/production teams for feasibility and quoting
- Send quotes or updates to customers and process approved orders
- Follow up on open quotes to improve conversion
- Conduct post-order follow-ups and customer feedback surveys
- Support customer retention through consistent communication
- Work closely with operations and production teams to track timelines
- Participate in internal meetings for project and order updates
- Use tools such as Outlook, Excel, and internal systems (e.g., Fulcrum – training provided)
- Maintain organized records and support process improvements
- Handle occasional inbound calls (low volume, not required initially)
- Support general admin and coordination tasks as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
