Customer Account Coordinator

International Paper•Indianapolis, IN

1d•$50,000 - $60,000•Onsite

About The Position

Communicate with customers, estimate and enter orders, and perform other activities to facilitate excellent customer relationships supporting Sales, Manufacturing, and Shipping. Have a basic understanding of manufacturing processes and work with production staff to achieve on-time customer deliveries. Responsible for multiple accounts of small to medium customers with high complexity. Take customer orders from accounts managers or directly. Place orders for purchases of materials and supplies to be used in production. Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions or concerns. Process purchase orders, coordinate account credits, and maintain customer data. Work with production staff and utilize system to achieve on-time customer deliveries.

Requirements

High school diploma or equivalent
Proficiency with Microsoft Office
2-3 years of customer relations experience
Customer focus
Action orientation
Integrity
Perseverance
Composure
Self-motivation
Strong organizational skills

Nice To Haves

Experience working in a manufacturing environment preferred
Industry specific experience is a plus

Responsibilities

Communicate with customers
Estimate and enter orders
Facilitate excellent customer relationships supporting Sales, Manufacturing, and Shipping
Work with production staff to achieve on-time customer deliveries
Take customer orders from accounts managers or directly
Place orders for purchases of materials and supplies to be used in production
Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions or concerns
Process purchase orders
Coordinate account credits
Maintain customer data
Utilize system to achieve on-time customer deliveries