Customer Account Coordinator
International Paper•Columbia, SC
•Onsite
About The Position
The Customer Account Coordinator communicates with customers, estimates and enters orders, and performs other activities that support strong customer relationships. The role supports Sales, Manufacturing, and shipping operations, and uses a basic understanding of manufacturing processes to work with production staff toward on-time customer deliveries. The coordinator is responsible for multiple small-to-medium customer accounts with high complexity. This is a full-time, salaried, non-exempt, fully onsite position at 128 Crews Drive, Columbia, SC 29210.
Requirements
- A bachelor's degree completed, or current enrollment in a bachelor's degree program with a confirmed graduation date of December 2026 or earlier.
- Action oriented.
- Resilient.
- Customer focused.
- Instills trust.
Nice To Haves
- Prior customer relations and data entry experience.
- Experience working in a manufacturing environment.
Responsibilities
- Communicate with customers and account managers and take customer orders.
- Estimate and enter orders.
- Place orders promptly for materials and supplies used in production.
- Communicate with customers about order status, quotations, order changes and confirmations, complaints, and questions.
- Process purchase orders, coordinate account credits, and maintain customer data.
- Work with production staff and use the Witron system to achieve on-time customer deliveries.
- Support Sales, Manufacturing, and shipping operations.
