Customer Account Coordinator
About The Position
The Customer Account Coordinator communicates with customers, estimates and enters orders, and performs activities that support customer relationships, Sales, Manufacturing, and shipping operations. The role requires a basic understanding of manufacturing processes and collaboration with production staff to support on-time customer deliveries. The coordinator is responsible for multiple small-to-medium customer accounts with high complexity. Responsibilities include entering customer orders, generating associated production orders, purchasing required materials, preparing shipping documentation, communicating with customers about order status, quotations, changes, confirmations, complaints, and questions, using Visual Manufacturing and SAP systems to coordinate deliveries, and preparing customer order and sales activity reports. This is a salaried, non-exempt, full-time position located at 50 Harbor Pt Rd, Utica, New York. The pay range is $48,300–$64,400; placement within the range depends on individual experience, skills, and abilities.
Requirements
- High school diploma or GED.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Strong verbal and written communication skills.
- Organizational skills and the ability to multitask.
- Ability to be a self-starter and work well within a team environment.
- Action oriented.
- Resilient.
- Customer focused.
- Instills trust.
Nice To Haves
- Experience working in a manufacturing environment.
- Five years of customer relations experience.
Responsibilities
- Communicate with customers and estimate and enter orders to support customer relationships, Sales, Manufacturing, and shipping operations.
- Support on-time customer deliveries by working with production staff and maintaining a basic understanding of manufacturing processes.
- Manage multiple small-to-medium customer accounts with high complexity.
- Enter customer orders, generate associated production orders, and purchase required materials.
- Generate shipping documentation.
- Communicate with customers about order status, quotations, order changes and confirmations, complaints, and questions.
- Use Visual Manufacturing and SAP systems and collaborate with production staff to achieve on-time deliveries.
- Prepare customer order and sales activity reports.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
