Customer Account Coordinator

Koch•Augusta, GA

17d•Onsite

About The Position

Georgia-Pacific is seeking a Customer Account Coordinator to support our Corrugated facility in Augusta, GA. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific. The ideal candidate for this position is highly organized, self-disciplined and is comfortable working in a fast-paced environment with short lead times. A successful candidate must have strong computer skills, written and verbal communication skills, and excellent attention to detail.

Requirements

Customer Service or Administrative experience in manufacturing, logistics, industrial, distribution, and/or manufacturing environments
Ability to communicate effectively across teams and with customers
Experience with record-keeping management/documentation
Flexible to work a schedule needed to support the business including overtime as needed

Nice To Haves

Corrugated or Packaging industry experience
Working knowledge of KIWI, our internal system

Responsibilities

Manage customer accounts like it’s your own business through proactive communication by phone and email as well as collaborating with internal teams to ensure the customers are highly satisfied
Create and maintain spreadsheets to track inventory, order status, and other customer and production related data
Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
Coordinate shipments of products with shipping department
Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
Create new items and manage new items through the production process
Manage inventories for effective production review and planning
Assist with accounts payable/receivable duties as needed
Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis