Customer Account Associate - AWG (Associate Wholesale Grocers)

Nestle Operational Services Worldwide SA•Solon, OH

6d•$60,000 - $80,000•Hybrid

About The Position

The Customer Account Associate is a member of the Customer Account team and provides support to the Account Director/Senior Manager, Customer Account Managers (CAMs), and/or Senior Customer Account Specialists (SCASs). The Associate aligns with the teams they support and oversees systems administration to help ensure smooth operations. The role performs tactical work to drive efficiencies within account teams and the Neighborhood Grocers Team (NGT). The position supports sales targets, profitable sales, and share growth; coordinates customer and team processes; and helps improve retail execution through communication with Nestlé Retail Sales and distributor teams. It also supports special projects, talent development, the use of data and reporting tools to advance Product, Price, Place, and Promotion objectives, and effective communication with internal partners. A bachelor's degree is preferred, or candidates may have 1–2 years of relevant work experience. The role is hybrid and offers a salary range of $60,000–$80,000 per year, with bonus eligibility.

Requirements

Bachelor’s degree preferred, or 1–2 years of relevant work experience.
Excellent attention to detail and accuracy.
Proficiency in Microsoft Office Suite, including Teams, Word, Excel, and PowerPoint.
Ability to work independently and prioritize tasks effectively.
Strong communication and interpersonal skills.
Strong organizational and time-management skills.

Nice To Haves

Previous experience in an administrative or support role.
Familiarity with SharePoint and other collaboration tools.
Knowledge of sales fundamentals, including pricing, promotion, assortment, and merchandising.

Responsibilities

Provide support to help achieve annual sales targets, drive profitable sales, and grow share.
Organize and/or lead team-specific meetings and platforms to improve broader group efficiencies.
Manage customer forms and ensure information is accurate and up to date.
Coordinate and assist with strategy development for large-scale meetings and planning sessions, including joint business planning and integrated commercial planning.
Attend internal business and customer meetings as opportunities arise.
Assist with item setup by entering relevant data into forms and systems.
Track new items, big bets, and other ad hoc tracking and monitoring activities.
Gather advertising tracking through Numerator.
Compile digital product and advertising images.
Support promotional contracts in customer systems; confirm dates, lead times, and amounts, and review them with the Account Manager.
Manage sample ordering and track sample inventory.
Drive execution excellence through ongoing interaction with Nestlé Retail Sales and/or distributor sales teams.
Manage communications and activities for NRS and distributor teams, including sell sheets and booking sheets.
Partner with Sales Operations Managers as liaisons for account teams.
Collaborate with CAMs and SCASs to resolve NRS/distributor team reporting and mapping issues.
Support NGT division activities and initiatives as a division liaison.
Coordinate division-specific meetings and communications.
Manage automated customer reports.
Own personal development through capability tools and career development programs.
Develop critical behaviors through the PDP process.
Use data and reporting tools to support Product, Price, Place, and Promotion objectives and provide actionable insights.
Ensure timely and effective communication with internal partners, including leaders, CAMs, and field execution teams.