Customer Account Analyst - Repairs (Hybrid)

RTX•Phoenix, AZ

22h•Hybrid

About The Position

The Customer Account Analyst serves as a liaison between customers and internal operations teams at Collins Aerospace’s Phoenix Maintenance, Repair, and Overhaul (MRO) facility. The role supports repair of critical electronic components and helps ensure repair orders move smoothly through the process while delivering a strong customer experience. The analyst administers commercial and military repair orders from receipt through completion, communicates with customers, coordinates with cross-functional teams, and helps meet delivery and contractual commitments. The position handles a high volume of orders, supports warranty claim review and invoicing, and uses business systems and reporting tools to manage order status, customer communications, and performance metrics. This is a hybrid role, with regular work both onsite and offsite; the onsite schedule is determined with the employee’s leader.

Requirements

Typically, a university degree and a minimum of 2 years of relevant experience, or an advanced degree in a related field.
Procurement, buying, or supplier management experience in aerospace, manufacturing, or another highly regulated industry.
U.S. citizenship is required because only U.S. citizens are authorized to access information under this program or contract.

Nice To Haves

SAP proficiency.
Experience supporting Maintenance, Repair, and Overhaul (MRO) operations.
Government Repair Contract Administration experience.
Working knowledge of Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS).
Experience using Commercial Asset Visibility (CAV).
Experience with Procurement Integrated Enterprise Environment (PIEE).
Familiarity with military and government customer requirements and contracting processes.

Responsibilities

Serve as a point of contact for customers, providing timely communication and service throughout the repair process.
Manage more than 200 active repair orders at a time while maintaining accuracy and responsiveness.
Coordinate daily with Operations, Planning, Engineering, Quality, and Finance to support customer requirements and delivery commitments.
Administer commercial and military repair orders from receipt through completion, including order entry, quoting, status updates, issue resolution, and invoicing support.
Review, interpret, and execute customer contractual requirements to ensure compliance and customer satisfaction.
Identify and mitigate risks that could affect on-time delivery, customer commitments, or financial outcomes.
Investigate warranty claims and determine their validity and appropriate disposition.
Prioritize competing demands in a dynamic, deadline-driven environment.
Ensure compliance with Global Trade regulations and company policies throughout customer transactions.
Use business systems and reporting tools to manage order status, customer communications, and performance metrics.

Benefits

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
401(k) plan with employer matching funds and a separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional pet, home and auto, additional life and accident, critical illness, group legal, and identity theft protection coverages.
Birth, adoption, and parental leave benefits.
Ovia Health, fertility, and family planning benefits.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives wellness rewards program.
Doctor on Demand virtual doctor visits.
Bright Horizons child and elder care services.
Teladoc Medical Experts second-opinion program.
Flexible spending accounts.
Flexible work schedules.
Paid time off and holidays.
Potential annual short-term and/or long-term incentive compensation, depending on position level and collective-bargaining coverage.