Customer Account Analyst - Repairs (Hybrid)

RTX•Phoenix, AZ

2d•$68,900 - $131,100•Hybrid

About The Position

At Collins Aerospace’s Phoenix Maintenance, Repair, and Overhaul (MRO) facility, the Customer Account Analyst serves as a liaison between customers and internal operations teams. The role supports repair orders for critical electronic components, helping them progress smoothly while delivering an exceptional customer experience. The position regularly combines onsite and offsite work, with the onsite ratio determined in partnership with the employee’s leader.

Requirements

Typically requires a university degree and at least 2 years of prior relevant experience, or an advanced degree in a related field.
Procurement, buying, or supplier management experience within aerospace, manufacturing, or another highly regulated industry.
U.S. citizenship is required because only U.S. citizens are authorized to access information under this program or contract.

Nice To Haves

SAP proficiency.
Experience supporting Maintenance, Repair, and Overhaul (MRO) operations.
Government Repair Contract Administration experience.
Working knowledge of Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS).
Experience using Commercial Asset Visibility (CAV).
Experience using Procurement Integrated Enterprise Environment (PIEE).
Familiarity with military and government customer requirements and contracting processes.

Responsibilities

Serve as a customer point of contact, providing timely communication and service throughout the repair process.
Manage a high volume of repair orders, overseeing more than 200 active orders while maintaining accuracy and responsiveness.
Coordinate daily with Operations, Planning, Engineering, Quality, and Finance to support customer requirements and delivery commitments.
Administer commercial and military repair orders from receipt through completion, including order entry, quoting, status updates, issue resolution, and invoicing support.
Review, interpret, and execute customer contractual requirements to support compliance and customer satisfaction.
Identify and mitigate risks that could affect on-time delivery, customer commitments, or financial outcomes.
Investigate warranty claims and determine their validity and appropriate disposition.
Prioritize competing demands in a dynamic, deadline-driven environment.
Ensure compliance with Global Trade regulations and company policies throughout customer transactions.
Use business systems and reporting tools to manage order status, customer communications, and performance metrics.

Benefits

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
401(k) plan with employer matching and a separate employer retirement contribution.
Tuition reimbursement.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional pet, home and auto, additional life and accident, critical illness, group legal, and identity theft protection coverages.
Birth, adoption, and parental leave benefits.
Fertility and family-planning support.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Wellness rewards program.
Virtual doctor visits.
Child and elder care services.
Second-opinion medical service.
Flexible spending accounts.
Flexible work schedules.
Paid time off and holidays.
Potential annual short-term and/or long-term incentive compensation, subject to eligibility and program conditions.