Customer Account Analyst II

Sun Chemical Corporation • Cincinnati, OH

2d • $44,000 - $48,000 • Remote

About The Position

Sun Chemical is seeking a customer-focused, detail-oriented Customer Account Analyst II to serve as a trusted partner to customers and internal teams. In this fully remote role, the analyst manages a portfolio of customer accounts, delivers strong service experiences, and helps ensure orders are processed accurately and efficiently. The role operates in a fast-paced environment and involves problem-solving and building customer relationships.

Requirements

• High school diploma or GED.
• 2–3 years of experience in customer service, account management, order management, or a B2B environment.
• Bilingual proficiency in English and French, written and verbal.
• Strong customer service orientation and a passion for delivering exceptional support.
• Excellent verbal and written communication skills.
• Proven problem-solving and critical-thinking abilities.
• Ability to prioritize competing demands while maintaining accuracy and attention to detail.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

Nice To Haves

• Experience using SAP or other ERP systems.
• Experience supporting customers in a manufacturing, chemical, industrial, or distribution environment.

Responsibilities

• Manage a portfolio of customer accounts and serve as a primary point of contact for customer needs.
• Process customer orders accurately and efficiently while maintaining a high level of service.
• Build and maintain strong relationships with customers, sales teams, and cross-functional business partners.
• Communicate proactively about order status, shipment updates, product availability, and other customer inquiries.
• Monitor open orders, shipments, and account activity to support timely fulfillment and customer satisfaction.
• Identify potential issues and collaborate with others to resolve them.
• Manage customer interactions by phone, email, and chat.
• Escalate complex issues appropriately while maintaining a positive customer experience.
• Follow established processes and procedures to manage exceptions and special requests.
• Support continuous improvement by providing feedback and identifying opportunities to enhance service levels.

Benefits

• Merit increases
• Paid holidays
• Paid time off
• Medical benefits
• Dental benefits
• Vision benefits
• Short- and long-term disability benefits
• 401(k) with matching
• Life insurance
• 100% remote work environment
• Opportunity to collaborate with global teams and customers
• Collaborative and supportive team culture
• Opportunity to grow and develop customer service and account management expertise

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED