Customer Account Analyst III
About The Position
Sun Chemical is seeking a customer-focused and detail-oriented Customer Account Analyst III to join its North America Customer Services team. The role manages a portfolio of customer accounts and provides an exceptional customer experience through proactive communication, accurate order management, and effective issue resolution. The analyst partners with Sales, Supply Chain, Manufacturing, Product Management, and Logistics to meet customer needs and support business objectives. The position is remote and is scheduled Monday through Friday, 10:00 AM to 7:00 PM Eastern Time.
Requirements
- High school diploma or GED.
- 2–3 years of experience in a B2B customer service, account management, or customer support environment.
- Ability to deliver excellent service to internal and external customers.
- Strong interpersonal, communication, and relationship-building skills.
- Excellent verbal and written communication skills.
- Strong critical thinking and problem-solving abilities.
- Ability to prioritize competing demands and manage multiple tasks with accuracy and attention to detail.
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Nice To Haves
- Experience working with SAP or other ERP systems.
- Experience supporting customers in a manufacturing, supply chain, or distribution environment.
Responsibilities
- Manage a portfolio of customer accounts and provide day-to-day support.
- Process customer orders accurately and efficiently within established timelines.
- Monitor customer orders, shipments, and related data to ensure timely fulfillment.
- Proactively communicate with customers about order updates, changes, and service inquiries.
- Identify potential issues and take steps to resolve them before they affect customers.
- Escalate concerns appropriately and collaborate with internal teams to resolve them.
- Handle customer interactions through phone, email, and chat.
- Build and maintain strong relationships with customers, sales representatives, and cross-functional business partners.
- Follow established processes and procedures to manage exceptions and unique customer requests.
- Serve as a liaison between customers and internal departments to ensure seamless service delivery.
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Medical benefits
- Dental benefits
- Vision benefits
- Short- and long-term disability benefits
- 401(k) with matching
- Life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
