Custom Stylist

Billy Reid•New York, NY

3d•Onsite

About The Position

Billy Reid is seeking a Custom Stylist for their New York Custom Showroom. This role involves guiding clients through a personalized custom garment experience, from initial consultation to final delivery. The ideal candidate will have a strong affinity for premium products, a passion for client interaction, and the ability to build and maintain client relationships. Responsibilities include becoming a specialist in men's and women's wear, including measurements, fabric knowledge, customizations, alterations, and sales psychology. The stylist will proactively build a client base through outreach and events, conduct personalized wardrobe planning sessions, and manage client relationships throughout the entire process.

Requirements

Direct sales experience – creative & strategic in approach
Excellent client relationship skills (new business development, sales, client facing roles)
Prior affiliation with successful customer-facing businesses, preferably in the luxury industry; having a natural ability to connect with clients and comfortably handle all personality types
Strong eye for detail & organizational skills
World class communication & interpersonal skills; written and verbal, handling yourself with confidence internally to peers and externally to clients
Independent decision-making skills with the ability to self-manage; whether it be your book of business
An entrepreneurial spirit - you take initiative to get things done

Responsibilities

Become a men’s and womenswear specialist based on training & development of client measurements, fabric knowledge, customizations, alterations, and sales psychology
Proactively build a book of clients through different prospecting efforts (outreach, events, etc.) and building upon recurring client relationships
Set appointments and meet with clients in our showrooms to conduct personalized wardrobe planning for both casual and professional looks
Guide clients through the custom experience, helping them choose fabrics, buttons, embroideries, and every detail that goes into hand crafting a one-of-a-kind custom garment
Maintain personal relationships with our clients from their first interaction through purchase, delivery and ongoing orders
Be Kind.
Be openminded
Lead by example
Work scheduled shifts
Greet all customers with warmth & Sincerity
Create an environment of hospitality
Handle all customer concerns in a proactive, positive manner.
Create a safe, ethical & clean work environment for all customers and Employees
Build positive team relationships within your store and across the company.
Demonstrate ownership & accountability.
Exemplify Billy Reid Culture & the 5B’s: Be Welcoming, Be Hospitable, Be Curious, Be Knowledgeable, Be Thankful