Custom Stylist

Billy Reid•Chicago, IL

3d•Onsite

About The Position

Billy Reid is seeking a Custom Stylist for their Chicago Custom Showroom. This role involves guiding clients through the custom clothing experience, from measurements and fabric selection to final details. The ideal candidate will have a strong affinity for premium products, a love for working with people, and the ability to build and maintain client relationships. You will become a specialist in men's and women's wear, focusing on client measurements, fabric knowledge, customizations, alterations, and sales psychology. Proactive client acquisition through outreach and events, personalized wardrobe planning, and maintaining long-term client relationships are key aspects of this position.

Requirements

Direct sales experience – creative & strategic in approach
Excellent client relationship skills (new business development, sales, client facing roles)
Prior affiliation with successful customer-facing businesses, preferably in the luxury industry
Having a natural ability to connect with clients and comfortably handle all personality types
Strong eye for detail & organizational skills
World class communication & interpersonal skills; written and verbal
Handling yourself with confidence internally to peers and externally to clients
Independent decision-making skills with the ability to self-manage; whether it be your book of business
An entrepreneurial spirit - you take initiative to get things done

Responsibilities

Become a men’s and womenswear specialist based on training & development of client measurements, fabric knowledge, customizations, alterations, and sales psychology
Proactively build a book of clients through different prospecting efforts (outreach, events, etc.) and build upon recurring client relationships
Set appointments and meet with clients in showrooms to conduct personalized wardrobe planning for both casual and professional looks
Guide clients through the custom experience, helping them choose fabrics, buttons, embroideries, and every detail that goes into hand crafting a one-of-a-kind custom garment
Maintain personal relationships with clients from their first interaction through purchase, delivery and ongoing orders
Work scheduled shifts
Greet all customers with warmth & Sincerity
Create an environment of hospitality
Handle all customer concerns in a proactive, positive manner
Create a safe, ethical & clean work environment for all customers and Employees
Build positive team relationships within your store and across the company
Demonstrate ownership & accountability
Exemplify Billy Reid Culture & the 5B’s: Be Welcoming, Be Hospitable, Be Curious, Be Knowledgeable, Be Thankful