Custodial Territory Supervisor

Cleantec•Utica, NY

15d•$23 - $25•Onsite

About The Position

Join Our Team as a Custodial Supervisor - Where Exceptional Leadership Aligns with Cleanliness Standards! Cleantec isn't just a cleaning company; we're Central New York's premier full-service Janitorial and Facility Maintenance experts. Since 1989, we've been serving our clients throughout New York State, with our headquarters in Syracuse, New York, and additional offices across New York. We're not just a company; we're a team, and we promote a collaborative and employee-involved culture. In the role of Territory Supervisor at Cleantec, you will assist management and customers by ensuring the functionality of designated accounts, which includes the following responsibilities: Supervision: Guide team leaders and baseline cleaners to maintain cleanliness and functionality of customer buildings. Mission Keeper: Uphold the company's mission and enforce policies while delivering exceptional customer service.

Requirements

Current/Valid Driver's License
Access to your own vehicle to ensure you can reach the sites where your leadership is needed.
Minimum 1-Year Supervisory/Management Experience
The ability to lift up to 50 pounds is essential to handle various aspects of the role effectively.
Willingness to Undergo a Drug Test and Background Check

Responsibilities

Follow all company operation standards for training, cost control, quality, safety, and on-time services.
Get your hands dirty, figuratively and literally, to ensure the successful completion of projects on our customers' properties.
Prioritize customer satisfaction and maintain positive employee relations by following company policies.
Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations.
Schedule new hire training with designated personnel approved by management.
Conduct annual performance evaluations for staff, setting measurable goals for continuous improvement.
Report and document all employee issues promptly, including attendance, call-outs, write-ups, and disciplinary actions.
Maintain budgeted hours for accounts to ensure financial efficiency.
Keep safety materials and SDS sheets up-to-date in accounts.
Maintain inventory of all cleaning supplies at each building.
Troubleshoot and maintain cleaning products/equipment, such as vacuums.
Be ready to perform cleaning duties in the event of employee absences or customer requests.
Identify areas of concern in customer buildings through regular inspections and supervise the resolution of deficiencies.
Maintain the highest level of customer service and promptly resolve customer issues, always documented in CRM.
Set up and oversee project work in customer buildings as needed.
Provide nightly reports of building activity for all staff, following the required format.
Be willing to perform other duties as requested and assigned.
Check and report all employee hours and make necessary adjustments daily by 10 am.